Network Operation Center to Benefit Citizens  

ICT, Innovation & Youth Affairs Hon Joe Mucheru, Cabinet Secretary toured Network operation centre (NOC) at the ICT Authority (ICTA) where he said he was keen on seeing to it that the Authority offers effective service delivery to the citizens.

According to ICTA Ag. Chief executive Officer Dr. Kiprono Rono, the Authotity the Network Centre is centrally used to monitor the government network across all 47 counties. He adds that the facility has a help desk that is being used for providing technical support to Ministries, Counties, Departments and Agencies.

NOC was commissioned on 14th December 2020 and is now fully operational. It will facilitate service delivery at the ICT Authority by centrally managing incidents which result in communication failures, enabling achievement of policies and service level agreements, improving service by collecting feedback and recording user recommendation and keeping track of incident reports

“The overall objective of the solution is to ensure optimal performance and availability of connectivity that has been developed through projects such as the National Optic Fibre Backbone Infrastructure (NOFBI) and to maintain continuous access for government users,” the CEO said.

He adds that NOC will support the Authority’s drive to provide better services to the government and citizens of Kenya, achieve better value for government technology investments and assist ICTA staff to be more productive. This is in line with the Authority’s mandate to promote E-government services, develop and maintain secure ICT infrastructure and systems.

ICATA’S main functions include, setting and enforcing ICT standards and guidelines for the human resource, infrastructure, processes and system and technology for the public office and public service, facilitating and regulating the design, implementation and use of ICTs in the public service and promoting ICT literacy and capacity,

Other functions of the Authority include facilitating optimal electronic, electronic form, electronic record and equipment use in public service, promoting ICT Innovation and enterprise, establishing, developing and maintaining secure ICT infrastructure and systems and supervising the design, development and implementation of critical ICT projects across the public service.