Government Unified Messaging System (GUMS) Project

GUMS integrates voice and data in one network and offers a centralised service across government departments through intelligent devices. Email, SMS, fax, voicemail, video messaging are combined into one device that can be used through a regular email or telephone call. Using this system increases efficiency and transparency, reduces costs, and promotes collaboration among government departments. Citizens also have a central way of reporting any problems they have when accessing government services. GUMS promotes the “One Voice, One Government” message and uniformity of services provided to the citizens throughout government.

Application Process for GUMS

Ministries, Departments, Agencies and Counties that would like to be connected to GUMS can make an application by filling and submitting the online application form.

Government of Kenya Unified Messaging System Request Form